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Privacy Policy

Reliable Garage Door Contractor

Savvy Garage Door and Repair — Privacy Policy

Effective Date: August 24, 2025 • Last Updated: August 24, 2025

Address: 1201 N Central Expy Suite 3, Plano, TX 75080 • Email: office@savvygaragedoor.com

1) Who We Are & How to Contact Us

Business Name: Savvy Garage Door and Repair

Address: 1201 N Central Expy Suite 3, Plano, TX 75080
Email: office@savvygaragedoor.com

If you have questions or would like to exercise a privacy right, email office@savvygaragedoor.com.

2) Scope

This Policy applies to personal information we collect about customers, prospective customers, website visitors, job applicants, and other individuals in the course of operating our business in the United States.

3) Information We Collect

The types of personal information we collect depend on how you interact with us. We may collect:

  • Identifiers & Contact Information: name, email address, phone number, billing and service address, and similar identifiers.
  • Customer Records & Transaction Details: service history, job notes, estimates/quotes, invoices, photos or videos related to your garage door and property (with your permission), and communications with us.
  • Payment & Billing Information: payment method details (processed via third‑party payment processors; we do not store full card numbers).
  • Device/Network Activity (Online Use): IP address, device and browser type, pages viewed, referring/exit pages, and general location derived from IP.
  • Geolocation (Approximate): general location based on IP or service address; precise geolocation only if you voluntarily provide it (e.g., when requesting service).
  • Job Applications: résumé/CV, work history, education, qualifications, and references.
  • Inferences: preferences or interests inferred from other information (e.g., service preferences).

We collect information (a) directly from you (e.g., when you request a quote or schedule service), (b) automatically via cookies and similar technologies when you use our website, and (c) from third parties (e.g., referral partners, lead generation platforms, payment processors, and field‑service and dispatch providers we use to run our operations).

4) How We Use Information

  • Provide, schedule, perform, and improve the Services.
  • Create and manage quotes, invoices, payments, work orders, and service records.
  • Communicate with you about appointments, updates, safety notices, promotions, and customer support.
  • Personalize and improve the website and our marketing.
  • Conduct analytics, troubleshooting, quality assurance, and safety/security.
  • Detect, investigate, and help prevent fraud, abuse, or illegal activity.
  • Comply with applicable laws, regulations, and enforce our terms.

Marketing communications. We may send you promotional emails or text messages consistent with applicable law. You can opt‑out by using the unsubscribe/opt‑out links in messages or by emailing office@savvygaragedoor.com.

5) Cookies & Tracking Technologies

We and our service providers may use cookies, pixels, SDKs, and similar tools to operate the website, remember your preferences, analyze usage, and (where permitted) measure advertising effectiveness.

Your Choices: You can set your browser to refuse or delete cookies. Doing so may affect site functionality. Some third parties offer opt‑outs for interest‑based advertising (for example, through industry sites like the NAI or DAA). You may also email us at office@savvygaragedoor.com to request that we limit the use of your information for targeted advertising.

Do Not Track: Our websites do not currently respond to browser “Do Not Track” signals.

6) How We Share Information

We do not sell personal information in the traditional sense. We may share personal information with:

  • Service Providers: vendors that help us operate (e.g., hosting, field‑service/dispatch platforms, payment processing, analytics, communications, marketing support, security, cloud storage). These parties process information under contracts that limit their use of your data.
  • Business Partners/Referrers: where you ask us to coordinate services, or where a partner referred you and needs limited information to administer the referral.
  • Advertising & Analytics Partners: to measure performance and, where permitted by law, to deliver or measure targeted ads. This may be considered “sharing” under some state privacy laws, and you can opt‑out (see Section 8).
  • Legal, Safety & Compliance: to comply with law, respond to lawful requests, protect rights, privacy, safety, property, or investigate fraud.
  • Business Transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business.

We do not knowingly disclose personal information to third parties for their own direct marketing purposes without your consent.

7) Data Retention

We keep personal information for as long as needed to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on record type and legal requirements.

8) Your Privacy Choices & Rights

Depending on your location, you may have the right to request:

  • Access to or a copy of your personal information
  • Deletion of your personal information
  • Correction of inaccurate information
  • Portability of certain information
  • Opt‑out of (i) targeted advertising, (ii) the sale or sharing of personal information, and/or (iii) profiling in furtherance of decisions with legal/similar significant effects (where applicable)

How to exercise your rights / opt‑out: Email office@savvygaragedoor.com with your request and sufficient information to verify your identity. If you are an authorized agent making a request, please include proof of authorization. We will not discriminate against you for exercising your rights.

Text Messaging Opt‑Out: You may opt‑out of marketing texts at any time by replying STOP. (Service and transactional messages may still be sent, where permitted.)

9) Additional Disclosures for Certain U.S. States

Residents of California, Colorado, Connecticut, Utah, Virginia, and other states with comprehensive privacy laws may have additional rights.

  • Categories of Personal Information Collected: Identifiers; customer records; commercial information (services purchased, service history); internet/network activity; geolocation (approximate); professional/employment (applicants); inferences. See Section 3 for details.
  • Sources of Personal Information: You, your devices, our service providers, referral partners, and publicly available sources.
  • Business/Commercial Purposes: See Section 4.
  • Disclosures for a Business Purpose: We disclose personal information to service providers and contractors for the purposes described in Section 6.
  • Sale/Sharing: We do not sell personal information for money. If our use of advertising or analytics cookies is deemed a “sale” or “sharing” under applicable law, you can opt‑out by contacting office@savvygaragedoor.com.

California residents may also request information about our disclosures to third parties for their direct marketing (Cal. Civ. Code §1798.83) and may use an authorized agent to make requests (subject to verification).

10) Legal Bases for Processing (EU/EEA/UK)

Where GDPR or UK GDPR applies, we process personal data on the following legal bases: (i) contract (to provide the Services you request); (ii) legitimate interests (e.g., to improve Services, ensure security, prevent fraud, and market our Services where not overridden by your rights); (iii) consent (e.g., for certain marketing or cookies, where required); and (iv) legal obligation.

International Transfers: If personal data is transferred outside the EEA/UK, we implement appropriate safeguards (e.g., Standard Contractual Clauses) where required by law.

11) Security

We implement reasonable and appropriate technical and organizational measures designed to protect personal information. However, no security system is impenetrable and we cannot guarantee absolute security.

12) Children’s Privacy

The Services are not directed to children under 13 (or under 16 in the EU/UK), and we do not knowingly collect personal information from them.

13) Third‑Party Sites & Services

Our Services may link to third‑party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies.

14) Payments & Service Platforms

Payments are processed by third‑party payment processors; we do not store full payment card numbers. We may also use field‑service and dispatch platforms to schedule and manage jobs. These providers act as our service providers and process your information on our behalf.

15) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent changes. Material changes will be posted on our website or otherwise communicated as required by law.

16) How to Contact Us

Savvy Garage Door and Repair
1201 N Central Expy Suite 3, Plano, TX 75080
Email: office@savvygaragedoor.com

If you have an unresolved privacy concern, you may have the right to contact your local data protection authority.

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